Online cancellation
Customer self-cancellation is currently disabled online. The site directs customers to visit their nearest Nolen's store for cancellation or changes.
Cancellation & refunds
Clear when things change.
The current Nolen's system separates customer cancellation from payment reconciliation. Here is what the existing ordering flow supports.
Bulk & Tiffin
Bulk and Tiffin cancellation or change requests are handled through the in-store manager process and the applicable internal approval workflow.
Quick Orders
Quick Orders cannot be cancelled through the Bulk/Tiffin cancellation process. Because Quick Orders can involve immediate inventory reservation and payment, please contact Nolen's as soon as possible if there is a problem.
Payment refunds
Where a refund is applicable, the payment system records the refund status and processes the refund through the configured payment provider. A refund can be marked as processed or failed based on the provider's webhook result.
Already charged but order not completed
If a payment was captured but the order could not be completed, the site's payment recovery and automatic-refund flows may be used where supported. Please do not make a second payment before checking the order/payment status.
Need help
Keep your order details available and contact Nolen's if you were charged but cannot see the expected order result.